RENTAL SERVICE CONDITIONS
These GENERAL TERMS AND CONDITIONS FOR VEHICLE RENTAL (hereinafter, “General Terms”) govern the contractual relationship between Amorerental SL C/Yola nº8, Playa de Muro, CIF: B75554567 (hereinafter, “lessor”) and the user (hereinafter, “tenant”), under which the lessor grants the tenant the use of a vehicle (hereinafter, “Vehicle”) for the period, price, and other conditions set forth in the rental agreement or specific terms, which will be executed and signed at the lessor’s premises.
Duration of the Contract
The duration of the contract is determined by the dates specified in the specific terms accepted and signed by the tenant. After a one-hour courtesy period, an additional day of rental and a penalty of €50 will be charged for the first and subsequent days of delay. The contract will be considered finalized from the agreed time of delivery, once the vehicle is returned along with the keys, and the acceptance is signed by the lessor. If the vehicle is not returned on the date and time specified in the specific terms, the lessor may report the tenant for misappropriation.
Vehicle Use, Reception, Return, Operation, and Maintenance Conditions
To be eligible for the contract, the tenant must be at least 21 years old and have 3 years of driving experience, possess the necessary physical capabilities, and hold the required driving license for each vehicle as required by Spanish authorities.
The vehicle handover and return will always occur at the agreed location and within the established hours. Failure to comply will make the customer responsible for all associated costs.
Reservations will be considered no-shows if the vehicle is not picked up within an hour of the reserved time or if the customer cannot be located within 30 minutes of a hotel or home delivery. Not showing up at the agreed time, date, and place will result in the forfeiture of any pre-paid amounts.
The vehicle is delivered in perfect working and aesthetic condition, and the tenant confirms to have inspected it to their full satisfaction, thereby relieving the lessor from any responsibility for accidents or issues during usage.
The vehicle must be returned in the same condition it was delivered, including the fuel deposit. If not returned with the same fuel level, an estimated refueling cost of at least €5 plus a €10 service charge will be applied.
If cleaning is required due to non-standard use (such as liquids, sand, food, etc.), a cleaning fee of €50 will be charged.
The vehicle is provided with two approved helmets according to current regulations, which must be returned in the same condition. The lessor does not provide children’s helmets, and it is the tenant’s responsibility to supply them for any minors accompanying the driver.
The authorization to drive the vehicle is limited to the contract holder, and subletting or lending the vehicle to third parties is prohibited.
Using the vehicle for commercial transport or an abusive purpose is expressly prohibited. In case of such use, the tenant must compensate the lessor with €0.20 per kilometer exceeding 500km for 24-hour rentals, 750km for 48-hour rentals, 1000km for 72-hour rentals, and 1200km for longer rentals.
Payment and Deposit
An advance payment is required when making an online reservation, with the remaining amount due at vehicle pickup. Upon signing the contract, the tenant must deposit a security deposit of €300 if the optional Amore rental policy is taken at €10 per day, or €600 if not. These deposits are for covering potential charges.
The deposit will be fully refunded once the contract is completed, within 1 to 15 days, depending on the bank, provided there is no damage to the vehicle or additional charges.
Breakdowns, Accidents, and Fines
The tenant will be responsible for repairs of any damages not present before the rental contract was signed, based on the cost table outlined in Annex 1, which the tenant accepts.
In case of an accident or breakdown, the tenant should contact the lessor using the emergency contact number in the specific terms.
The lessor is not liable for any fines, penalties, or confiscations related to traffic violations or parking offenses incurred by the tenant. These costs will be passed to the tenant, including a €20 processing fee for traffic fines.
Insurance and Damage Coverage
The rental price includes mandatory third-party liability insurance and roadside assistance. The optional damage liability waiver, available for an extra charge of €20 per rental, limits the tenant’s responsibility for vehicle damage to the deposit amount, including theft.
The lessor is not responsible for any fines or penalties incurred by the tenant.
Cancellation and Early Termination
The tenant may cancel the reservation with a minimum of 48 hours’ notice before the rental starts. Cancellations within 48 hours or no-shows will result in the forfeiture of the pre-paid amount.
Early return of the vehicle does not entitle the tenant to a refund for unused rental time.
Jurisdiction and Legal Governance
This contract is governed by the terms agreed upon and the specific conditions, with both parties submitting to the jurisdiction of the Courts of Palma de Mallorca, expressly waiving any other jurisdiction.
Data Protection
In compliance with EU Regulation 679/2016 (GDPR) and the Organic Law 3/2018 on Data Protection, the following information is provided:
Data Controller: AMORERENTAL S.L.
CIF: B75554667
Address: YOLA, 8, Playa de Muro, 07458
Email: AMOREVESPARENTAL@GMAIL.COM
Your data will be processed to provide services and manage customer relations. You have the right to access, rectify, delete, and oppose the processing of your personal data at any time.
GPS Information:
The vehicles are equipped with GPS to monitor the location in case of theft or incident.